Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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February 2026 | Healthy Leaders are Learning Leaders

I once heard a leader in a training class say he was far more valuable to the company doing his day-to-day work than sitting in a classroom discussing things he already knows.

I could empathize. Deadlines are real. Experience is real. And yet, the statement brought me to wonder. How many leaders reach a point where development becomes a box to check rather than a discipline to practice?

A healthy leader knows that transformation never stops. When a healthy person stops eating well or exercising regularly, the decline may not be immediate, but it is inevitable. Healthy habits may look repetitive on the surface, yet the benefits compound over time. Leadership growth works the same way. Once Leaders decide they have nothing left to learn, they create boundaries in how they show up for their team and how they model healthy leadership.

In Learning Leadership, James Kouzes and Barry Posner remind us that leadership is not a position or a destination but a practice. Exemplary leadership requires a lifelong, daily commitment to learning. No matter how many summits you’ve climbed, progress still happens one step at a time. Learning Leadership is a mindset—a habit. And healthy habits are the foundation of healthy leaders.

You can audibly hear the difference between leaders who are still learning and those who believe they are finished. Conversations with “done learning” leaders become monologues. Direction is given; execution follows; dialogue is nonexistent. Learning leaders open conversations with questions. They think out loud, invite perspectives, and allow others to learn alongside them. These leaders create psychological safety, which leads to accountability, ownership, and energy.

Patrick Lencioni once described leaders as the organization’s Chief Reminding Officers. What they remind others of reveals what they value. Leaders who believe learning matters will consistently remind their teams that growth is expected, safe, and shared. It’s reminiscent of the Leadership values Colleen Barrett modeled. Although I never worked directly with her, I’ve experienced her influence firsthand at Southwest. She modeled a way of caring for People that went beyond kindness and into development. She believed People become better because of intentional interactions with one another. That kind of Culture outlives any one Leader.

The next time a note like this lands in your inbox, pause. Ask yourself: How am I receiving it? Is this a learning opportunity for me? Growth moments are leadership workouts. And the strength you build multiplies, not just within you but within everyone you lead.

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David Reyes, Ed. D.

SWA University Manager Learning & Talent Development

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David Reyes, Ed. D.

February 2026 | Healthy Leaders are Learning Leaders

I once heard a leader in a training class say he was far more valuable to the company doing his day-to-day work than sitting in a classroom discussing things he already knows. I could empathize. Deadlines are real. Experience is real. And yet, the statement brought me to wonder. How many leaders reach a point where development becomes a box to check rather than a discipline to practice? A healthy leader knows that transformation never stops. When a healthy person stops eating well or exercising regularly, the decline may not be immediate, but it is inevitable. Healthy habits may look repetitive on the surface, yet the benefits compound over time. Leadership growth works the same way.

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7 5 TL
Patrick Lencioni

January 2026 | Healthy Leaders: Vulnerability in Leadership

Imagine two lists. One contains the qualities that a businessperson should have. The other includes the attributes that most would say they wouldn’t want to have. There’s only one word I can think of that might top both lists: vulnerability. Whether we’re talking about leadership, teamwork, or client service, there is no more powerful attribute than the ability to be genuinely honest about one’s weaknesses, mistakes, and need for help. Nothing inspires trust in another human being like vulnerability. There’s something immensely attractive and inspiring about humility and graciousness.

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Sam Leyendecker

CCBI 2025: Reflection, Gratitude, and Optimism

As I thought about this end-of-year article, especially as a first-time contributor to the Colleen C. Barrett Institute, I kept coming back to three words—reflection, gratitude, and optimism. I’ve been part of the Southwest story for 18 years and am privileged to help lead, support and sustain our Culture initiatives, which, of course, began under Colleen’s Leadership. I remember her passion for Southwest history—reflecting on where we’ve been; her consistent focus on the present—being grateful for where we are; and her anticipation of the future—optimistic about where we’re going.

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