The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Southwest Leaders’ Recommended Resources

<span class="recommended-by">Recommended by</span><br>Megan Lee

Recommended by
Megan Lee

Director Culture and Employee Engagement

Dec 2023 Recommended Resource

Move Fast & Fix Things

The Trusted Leader's Guide to Solving Hard Problems by Frances Frei and Anne Morriss

<span class="recommended-by">Recommended by</span><br>Whitney Eichinger

Recommended by
Whitney Eichinger

SVP & Chief Communications Officer

Nov 2023 Rec Resource

Founder's Mentality

Chris Zook and James Allen (Bain & Company)

<span class="recommended-by">Recommended by</span><br>Bill Tierney

Recommended by
Bill Tierney

VP Customer Experience & Digital (CXD)

<span class="recommended-by">Recommended by</span><br>Tammy Romo

Recommended by
Tammy Romo

EVP &CFO and 32-year Southwest Employee

Sept 2023 Rec Resource

Atomic Habits

James Clear

<span class="recommended-by">Recommended by</span><br>Nan Barry

Recommended by
Nan Barry

VP Executive Office

Aug 2023 Rec Resource

The Ideal Team Player

How to Recognize and Cultivate the Three Essential Virtues By Pat Lencioni

<span class="recommended-by">Recommended by</span><br>Steve Goldberg

Recommended by
Steve Goldberg

Vice President Customer Support & Services

July 2023 Rec Resource

It's Your Ship

Captain D. Michael Abrashoff

<span class="recommended-by">Recommended by</span><br>Tennina McAnany

Recommended by
Tennina McAnany

Station Director Ground Operations BNA

June 2023 Rec Resource

The Motive

Patrick Lencioni

<span class="recommended-by">Recommended by</span><br>Lindsey Lang

Recommended by
Lindsey Lang

Vice President President People

The Phoenix Project

The Phoenix Project

Gene Kim, Kevin Behr and George Spafford

<span class="recommended-by">Recommended by</span><br>Lauren Woods

Recommended by
Lauren Woods

Senior Vice President & Chief Information Officer

Start with Why

Start with Why

Simon Sinek

<span class="recommended-by">Recommended by</span><br> James Ashworth

Recommended by
James Ashworth

Vice President Customer Support & Services

In Search of Excellence

In Search of Excellence

Thomas J. Peters & Robert H. Waterman, Jr.

<span class="recommended-by">Recommended by</span><br>Andrew Watterson

Recommended by
Andrew Watterson

Chief Operating Officer

Servant Leadership in Action

Servant Leadership in Action

Ken Blanchard & Renee Broadwell

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

leadershift

LeaderShift

Ken Carnes & David Cottrell

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

My Best Service Ever

My Best Service Ever

Mark Anrold, Rory Rowland, Quentin Templeton

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

Helping People Win at Work

Helping People Win at Work

Ken Blanchard & Garry Ridge

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

book cover temp

Chosen Greatness

Burnette Clingman

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

Give and Take

Give and Take

Adam Grant

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

Out of the Maze

Out of the Maze

Spencer Johnson, M.D.

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

Who Moved My Cheese

Who Moved My Cheese

Spencer Johnson, M.D.

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

Dare to Serve

Dare to Serve

Cheryl Bachelder

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

A Chance in the World

A Chance in the World

Steve Pemberton

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

On Fire

On Fire

John O'Leary

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

Take the Lead

Take the Lead

Betsy Myers

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

It's Not About You

It's Not About You

Bob Burg and John David Mann

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

Do Something Now

Do Something Now

Dr. Kevin & Dr. Jackie Freiberg

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

Leadership Matters

Leadership Matters

Lee J. Colan Ph.D

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

Instant Turnaround

Instant Turnaround

Harry Paul and Ross Reck PH.D

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

Take Their Breath Away

Take Their Breath Away

Chip R. Bell and John R. Patterson

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

Ten Thousand Horses

Ten Thousand Horses

John Stahl-Wert/Ken Jennings

<span class="recommended-by">Recommended by</span><br>Colleen C. Barrett

Recommended by
Colleen C. Barrett

President Emeritus

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