The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Roundtable - Coming Soon

Check back for details on our next Virtual Roundtable which will be announced soon!

We are re-envisioning our Virtual Learning opportunities for 2024 and are so excited to share them with you. Please check back for details and updates on exclusive events featuring Southwest Leader-led discussions, special guests, and targeted Customer Service and Culture content. In the meantime, we invite you to explore our library of previous Virtual Roundtables covering timeless principles on topics such as Inspiring Positive Culture, Leading with Empathy, Effective Recognition, Emotional Intelligence, and much more!


October 26 • Southwest Culture Connection

Southwest Culture Connection offers a rare opportunity to experience one of the world’s most admired and enduring organizational cultures—up close! Learn from current and former Southwest Airlines’ Leaders and leave equipped with actionable items to help develop, grow, or reinvigorate your own company culture. Stay tuned for updates on what’s in store for 2024!

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