Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

balloons
Southwest online rgb rev

Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

Southwest online rgb rev

The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

Southwest online rgb rev
dec21 newsletter

50 Years. One Heart.

At Southwest Airlines, we’ve looked forward to our 50th Anniversary for a long time. And while our 50th year looked nothing like we anticipated due to a global pandemic, throughout 2021 we have still celebrated this milestone in appropriate and cost-conscious ways with Employees, Customers, and Partners. As we approach the end of 2021, it’s hard to believe our 50th year is already coming to a close. One chapter of our Company history is ending as we, full of hope and resilience, turn the page to our next chapter.

We’ve experienced some amazing wins and faced some tough challenges in our first half-century. I firmly believe that understanding where we’ve come from and what we’ve been through helps us prepare for the future. One final way we are celebrating our milestone anniversary this year is by releasing a one-of-a-kind commemorative history book: 50 Years. One Heart. A History of Southwest in 50 Objects. This unique coffee-table book brings our Company’s colorful story and our corporate archives to life through beautiful photographs and moments from our rich history.

Through the process of working on this book with many who started at Southwest in the very beginning (or close to it), I’ve been reinvigorated with a fresh sense of who we are as a Company and what we value. Based on my own Southwest experiences and in hearing stories directly from the People that lived them, it’s clear to me that our People-first mentality and disruptive business model are still revolutionary—often imitated but never duplicated.

It has been a highlight of my career to play a part in honoring Southwest Airlines’ golden year. I love sharing our stories—an important part of our Heart—with our dedicated People, key Partners, and loyal Customers. Despite any challenges we face, our future feels bright as we look to the Company’s next 50 years and beyond. As we release 50 Years. One Heart., my hope is that this book inspires all who read it to remember and celebrate the past while looking to the future with unwavering optimism.

Happy reading, and cheers to 50 years!

XOXO,

Picture of Laurie Barnett

Laurie Barnett

Vice President Communications & Outreach (at the time of publication)

View Thought Leaders Recommended Resources

Have a question? We'd love to hear from you!

Submit your questions below and our Thought Leaders might address them in future articles and newsletters!

newsletter hero sept 24
Helen Jury

Learning Well: The Value of Prioritizing Personal Growth

When I began my career, I had one requirement: every day needed to look a little different. I craved exposure to new experiences and new projects (which is a polite way of saying I had no idea what I wanted to do and needed a job that would allow me to figure it out). What I realized, however, is my desire was not for constant change but constant learning. Southwest has been that perfect place for me.

Read More
august newsletter hero 8 30 24
Brendan Conlon

Learning Well: Growing Through Difficult Moments

My 38 years at Southwest have been a journey filled with immense gratitude. I’ve witnessed firsthand the power of strong leadership and the profound impact it has on an organization and its people, especially when facing adversity. Through the years, I’ve experienced my share of challenges, and one lesson I learned early on from Colleen Barrett (namesake of the CCB Institute) was that the defining factor in navigating storms is the quality of leadership at the helm.

Read More
nov22 newsletter
Mike Sims

Learning Well: Effectively Growing Diverse Teams

In today’s workplace, effectively growing and managing diverse Teams is paramount to success. Southwest Airlines President Emeritus, the late Colleen Barrett, mastered this principle, and I am blessed to be able to apply her lessons firsthand from seeing years of her “walking the talk.”

Read More
Scroll to Top