The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Author name: Colleen Barrett

President Emeritus of Southwest Airlines

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Special Edition: Colleen on Sustaining Strong Performance

Have you ever wondered why Southwest Airlines receives such an incredible amount of media coverage? Obviously, we have a wonderful Public Relations Department making sure our accomplishments and activities don’t go unnoticed, but the mere fact that we are a “successful airline” – two words most people think don’t go together – makes us newsworthy. It also leaves us- and everything we do open to scrutiny.

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Introducing Thought Leadership from The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

On June 18th, Southwest Airlines® celebrated an amazing 50 years of service. It’s still hard to believe that we’ve come this far. I certainly would not have predicted it all those years ago when we were fighting just for the right to get our little Texas-based airline off the ground!

Introducing Thought Leadership from The Colleen C. Barrett Institute for Cultural Excellence & Customer Service Read More »

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