One of the most important lessons I’ve learned at Southwest is that a healthy culture isn’t one that never changes. It’s one that is strong enough to evolve without losing its identity.

That can be especially challenging in Technical Operations, where the work requires deep expertise, disciplined processes, and an unwavering commitment to Safety. Many practices that made us successful were built over decades and earned their place for good reason. But experience can create an unintended tension: “This is how we’ve always done it.”