“A person traveling with his two dogs was demonstrating odd behaviors during a layover in PHX. He appeared to be cognitively impaired, which caused concern for our Customers as well as the Inflight Crew. PHX Leadership tried contacting his family but was unable to find an immediate solution. It was unclear at that point whether or not he would be able to fly, but it was obvious that he was struggling to take care of himself and his dogs. Krista volunteered to escort the Customer to his destination, even though there was no nonstop return flight for her. Krista had worked a double shift the day before and was in the middle of another double shift when she volunteered to help this Passenger. Our Customers were more comfortable, and our Crew was able to focus on their jobs because of Krista’s kindness, compassion and can-do attitude in providing support for this special Customer. Krista, thank you for going above and beyond and helping our Passenger get to his destination. He should not have been flying alone, and you stepped up. You also were so kind and compassionate, as he was very scared and emotional. We could not have asked for a better end to that situation. You are the Spirit of Southwest!”