The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Trusting Instincts

“One day while working in the office, Tina received a call from a Flight Attendant in need of help. She was scheduled to report for her next flight but was stranded on the side of the road with a flat tire. At some point during their conversation, a stranger pulled up to help the Flight Attendant, but Tina didn’t feel comfortable with what was happening. While remaining on the phone with the Flight Attendant, she called her own brother Aaron (who also happens to be a newly retired 28-year SWA Employee!) and asked him to drive to where the Flight Attendant was located. Tina remained on the phone until her brother arrived at the Flight Attendant’s location and was able to assist in getting her safely to work. Thank you Tina (and Aaron!) for trusting your gut and going the extra mile to care for our Flight Attendants every day.”

Jermaine K.

Coheart

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