The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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The Warmth of a Blanket

“Sharon touched my heart so much with her kindness! At the end of boarding our flight, Sharon ran onto the plane and handed me a blanket she purchased for an elderly lady (going through chemo). She mentioned that the lady told her she was cold and didn’t bring a jacket. I asked if she wanted to give it to her herself, and she said no. Clearly, she didn’t do it for the recognition. She just wanted to do something nice for our Customer. Thank you Sharon for keeping the LUV alive!!”

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