“During our flight from LAX to HOU, my nine-year-old daughter’s loose tooth finally fell out. The Attendants went above and beyond by getting us extra supplies to assist with the “losing” of the tooth (napkins, water, etc.), which was appreciated. But where they really shined was in the follow up. Kayla not only checked on Amelia and made a point to tell her how brave and strong she was, but the Crew made up a “Southwest Tooth Fairy” care package complete with snacks, a Crew wings pin, a Southwest bag tag, a certificate, and a $5 bill! It was AWESOME!!! The thoughtfulness and extra attention made Amelia feel truly special! I can’t thank the Crew, especially Kayla, enough for the outstanding service and extra attention shown to my daughter. I was already a fan of Southwest, but you have now made a fan for life in Amelia!! Thank you guys and Kayla for being awesome!”