“My sister-in-law was having health issues, and, although I was needing a knee replacement myself, my husband and I traveled to see her. We were flying United but, when we got to the airport in BNA, we found ourselves in a very confusing situation due to the construction at the airport. I was overwhelmed and exhausted trying to navigate. Your Employee, Terry, who was on his way home for the day, saw me and stopped to help. He found a wheelchair and pushed me to where we needed to be, all on his own time. I asked to take a photo of his ID so that I could let you know how proud you should be of this outstanding Employee who represents Southwest. I did notice that no one from United helped us, and my husband is a long-time United member and a former platinum member. Thank you, Terry and Southwest!”