“This morning a disabled, homeless veteran approached our ticket counter. The elderly gentleman in an electric scooter was confused and had difficulty communicating with our Employees. He missed the flight he was booked on, and that’s when CSS Dhara and CSA JC jumped into action. Dhara was compassionate and reached out to several SWA Departments for direction on how to handle this Customer, who medically would not be able to travel without an assistant. JC is always going above and beyond to help our Service Members, but he did far more this time. He made sure the Customer had the necessary items to travel then volunteered to fly as a service companion for this Customer. JC helped the gentleman through security and bought him breakfast out of his own pocket. When boarding time came on the 3rd flight the Customer was rebooked on, Dhara was there, ready and willing to assist lift this immobile Customer onto the aircraft. JC flew with the gentleman to ABQ to ensure he was safe. These two truly demonstrated a Servant’s Heart and did so without suggestion and certainly not seeking recognition. I am so proud of these two Team SAN Cohearts.”