Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Thank You, Captain Steven!

“I observed Captain Steven displaying extraordinary Teamwork. He went above and beyond to help the Ops Agent with wheelchair Passengers, and he helped multiple wheelchair Passengers deplane the aircraft at HOU. Later, in DAL, my Crew and I had an aircraft swap with no ground time, and I was starving. As I was walking down the jet bridge at the new gate, I saw Steven again helping with deplaning and pushing wheelchair Passengers. I assumed he was our Pilot again and would be flying us to DCA, so I asked him “Captain, when you’re done can you please grab me something to eat? Anything! I’m starving, but there’s no time to get anything.” He said yes and told me to put my money away. I thanked him and walked onto the aircraft. After completing my Safety checks, I noticed two completely different Pilots onboard! A few minutes later, Steven returned with food in hand not only for me, but for the other two Flight Attendants, as well. I thanked him and said, “I thought you were working this flight!” He responded that he was finished for the day. He used his personal time and finances to get us food and ensure that his Cohearts were OK. Thank you, Captain Steven, for all that you do!”

Shanika M.

Coheart

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