The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Team Amy

“Several months ago a friend reached out to see if I could help him find flights and get wheelchair assistance for a friend of his (Amy) who, in the midst of the COVID pandemic, was diagnosed with a terminal brain tumor. After surgery at MD Anderson in Houston, Amy was nervously planning her trip home. I reached out for help and received WAY more. Amy was greeted with encouraging homemade signs, comfort support dogs, and was personally escorted to her aircraft upon arriving in HOU. The Crew was ready when she got on with a blocked off a row in the front, and the Captain presented Amy with a special certificate. In DEN, she was greeted with not just a wheelchair, but more homemade signs welcoming her back home! Basically, Amy was surrounded with LUV her entire journey.

Nicole, Jason, Peter, and Mark put their entire Hearts into ensuring that Amy’s travel was not only stress-free but truly special. They named themselves “Team Amy” and they demonstrated not just compassion but extreme competence as they planned, coordinated, pivoted, and supported Amy. They made me really proud to be part of the Southwest Family and to have the honor of calling them Cohearts. So, from the bottom of my Heart: THANK YOU TEAM AMY!!!”

Julia L.


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