“Recently, I was traveling home due to an unfortunate family tragedy in which I lost my mom in a car accident. My travels happened to be over Veteran’s Day. I am currently a member of the Air Force and in the Utah Air National Guard. My wife and I had stopped at the USO Lounge in Chicago/Midway. One of your Pilots, David, had stopped by to hand out Starbucks gift cards to the people inside. This was so kind. I wanted to thank him for his gift and his thoughtfulness. On top of the gift card, he had written the note, “Thank you on behalf of our Family and Southwest Airlines. We are always praying for your family and your protection.” I can’t say enough about how much we appreciated David’s actions. Please let him know that we truly appreciate him and his family.”