The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Sprinting to Save the Day

“Curt, wow! What can I say? Thank you so much for going above and beyond to help our distressed passenger today. Panicked about leaving her laptop at TSA, you stepped up to help. Little did you know just how far away TSA was from our gate in ORD. Plus, once you got there, you were turned away because you didn’t know the password to open her laptop. So back to the gate you ran! You retrieved her password and ran back to TSA to open her laptop! You saved the day! Thank you for LUVing our Passenger today! P.S. Thank you for the Garrett’s popcorn! You’re the best!”

Jovce B.


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