“PHX Provisioning Agent Debbie L. overheard me asking a thru Passenger if she had enough food for her 4-hour flight to ATL. This Passenger had limited mobility and was elderly. She didn’t have anything except some nuts, but just as I was about to offer to get her food, my fellow Flight Attendant returned empty-handed from his attempt to get food. The lines were way too long, and we’d never be able to get back on time. I offered the Passenger some celery and peanut butter, as that is all I had left. Unbeknownst to me, Debbie had overheard this entire conversation. Before we pushed back, the B Flight Attendant came up with some food and said our Provisioning Agent wanted to give it to my Passenger. Debbie truly showed what it means to provide Southwest Airlines LUV and hospitality-something rarely seen between Provisioning Agents and Passengers as they have such little contact. As a matter of fact, Debbie didn’t have ANY contact with this Passenger. The food appeared to be her own lunch for the day, brought from home. This is the type of Employee that we all BEG to have in our midst. She exemplified EVERYTHING that SWA stands for in one simple yet generous act.”