“I wanted to let Southwest know about an Employee who went above and beyond to help my family. Her name is Talour and she works out of Hilo. On Sunday I accidentally left my wallet on the plane when I landed in Honolulu, after having been to Hilo for a quick vacation with my wife. We are a military family, right in the middle of moving, and the loss of my identifying information created a real crisis for our already hectic move schedule. I absolutely needed my ID for a variety of appointments Monday afternoon.

Talour actually flew out here and brought my wallet to Honolulu Southwest Baggage Claim so that I could conveniently retrieve it and keep my tightly scheduled itinerary for my family’s move. It amazes me that she took the time out of her day* and was allowed to fly here for free on her own to rectify my own mistake. Once again, I am very thankful for this outstanding service and for everyone involved in this coordinated effort. This saved me from a great deal of stress, and I cannot express how grateful I truly am.”