The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Service with Heart

A year ago my father Robert passed away on a flight. The Crew did everything in their power to save him. One of the Flight Attendants, Krystal, sent us a lovely fruit basket after we got home. I reached out to Southwest at the time as it really touched our family. I am reaching out again as a new fruit basket was delivered. She said she has a special place in her Heart for our family. Well, her Heart is special to us! I can’t put into words how thoughtful and kind she is. If everyone in the world was like Krystal, it would be a far better place. You are so lucky to have her as part of the Southwest Team.

Dennis M.


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