Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

balloons
Southwest online rgb rev

Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

Southwest online rgb rev

The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

Southwest online rgb rev

Remembering Every Hero

“On this 80th Anniversary of the attacks at Pearl Harbor, I wanted to take a moment to say “Thank You” for all Rob P. does to support Military Human Remains (MHR) transports. While it is a Team effort to ensure a seamless journey home for our fallen, Rob invests time, energy, and resources identifying each hero as we honor them. He gives us a connection by sharing their stories. Through background research (news articles, obituary details, links to war history), he uncovers an identity for each hero and shares it via the same communication chain as the original Cargo booking. We see it in the NOC, as do the Ground Ops Employees who will be assisting with and honoring their journey home. Rob does this for each movement, whether they passed today or years ago and have just recently been identified. They become far more than an “18-vear-old who died 80 years ago.” Each MHR transport is personal, never routine. Many families have never even met their fallen loved ones-they know them through stories. Many families have waited a long time to be able to say goodbye to their loved ones. Because of Rob’s efforts, we are able to play a small role in ensuring they are remembered and returned home with the dignity and honor they deserve.”

Gina K.

Coheart

Scroll to Top