“As we departed from Dallas airport, there was a Passenger onboard talking to himself. He began getting upset and was hearing voices. I was sitting in the back and was able to get the attention of a Flight Attendant. He spoke with the Passenger calmly and respectfully, and things calmed down for a bit. The Passenger became anxious and started talking to himself again, grabbing the seat back in front of him tightly with both hands. The Flight Attendant talked to him again and sat in the aisle seat in the back just a couple rows behind the Passenger to keep his eye on him.

It was comforting. We were very appreciative. When we landed in Denver a Supervisor came on board to talk to the Passenger and see if he needed help or if there was family or friends to call. The whole staff on the plane made the flight feel safe. What was really impressive is the kindness and respect they all showed the Passenger. They deserve praise for their handling of the situation. They made a difference to that young man and to all the Passengers of the plane.”