The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Paper Roses

“Recently, I brought my mother from Nashville to live with me in Omaha. She had severe Alzheimer’s and was 92. I prayed so many times just to let her make it on the flight. I was worried about her reaction to being in a different environment. I just didn’t want her to have a spell and have the Pilots have to re-route us to another airport. I’m proud to say the day went off without a hitch. ALL of your Employees were so kind and patient with her. During the flight one of your Flight Attendants (I’m so sorry I didn’t get his name) came to the front of the plane and handed my mother a bouquet of flowers he had made out of napkins. They were beautiful, and my mom loved them. Unfortunately, my mom passed away just a little over a month after that day, but I will never forget the kindness of your Employees. I have the roses in a beautiful vase in my kitchen so I can look at them every day and think of my sweet mom.”

Judy T.


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