“Chad, when it comes to tech support, you hit the ball out of the park every time you are called upon to assist with getting technology back up and working for the DEN station. An example of this reliability was the other day when you worked to troubleshoot all of the STKs at the DEN Ticket Counter. You were able to open multiple tickets for kiosks that were needing repair. Since that day, Field Techs have been working through those tickets to address issues that previously made the DEN lobby less efficient. Thus, we were able to provide a more positive Customer experience with Southwest Airlines. It is

fantastic to know that you will consistently go that extra mile when called on to check out any technology issue. What may seem to you like a small thing is hugely impactful for the Customers who use the technology that you so dutifully service. Thank you again for your reliability and Warrior Spirit. It is a benefit to the DEN Station, Southwest Airlines, and most importantly the Customers that we serve. Keep up the wonderful work! Cheers!”