My son is in the military. He was flying Southwest, and I asked Toni if there was a military lounge at the airport where we could stay with our soldier until he had to get on his flight. She told us that, unfortunately, the USO lounge had closed because they couldn’t get volunteers to work it. She then told us to wait just a second. She talked to her Supervisor, then came back and told us we could go sit with him at the gate! She took our IDs and printed us passes to go through TSA. She was so very nice, and she went above and beyond to make us and our soldier feel more at ease as we could stay with him as long as possible until he had to board. I saw Toni again right after my son boarded, as tears were rolling down my face. She came up and hugged me. She talked with me and told me she is also a military mom, and she knew what I was going through. I honestly can’t thank Toni enough for her kindness. The world needs more people like Toni to spread kindness. I commend Southwest Airlines for having employees like her and for being so accommodating to our military. Thank you from the bottom of my heart.