“My dad was scheduled for a flight to PHX. He arrived about 3 hours early since this was his first time using a wheelchair. He was already at the gate when we were notified of a flight change resulting in a 7-hour delay. Ordinarily, this would have been an inconvenience, but because he has a feeding tube, it was now a medical situation. He also has difficulty with his voice and speech, so communication is very hard. I called the airport and was connected to Erika A. who quickly took action. Before I could even let my dad know, the wonderful SWA Employees at the gate had already identified him. They were able to retrieve his checked luggage so he could do his tube feeding. He was then blessed with a gift from a SWA Flight Attendant (Melanie) who gave up her seat on the next PHX flight so that he could avoid a 7-hour delay. Everyone went above and beyond to help my dad, and we so appreciate it. He was recently given a poor prognosis, and this was a “bucket list” trip for him to see his grandsons. Thanks to all of your wonderful People, he was able to receive his hydration and nutrition, make their little league game, and keep his strength up while he checked the “bucket list.” Thank you, thank you, thank you!!!!”