“Last Monday, I flew from BUF to MDW. I need wheelchair assistance, and an airport wheelchair pusher took me to the gate and left me there to get another Passenger. She said she would get me on her way back, but she whizzed right by me and left me there. It was a double gate area, and they were boarding on both sides. No one would have known the situation I was in. I asked two gentlemen to tell the Employees at the Customer Service desk about my situation, and then Linda appeared. She took me back to the desk, reported the problem to her supervisor, and tried to get another wheelchair pusher for me. No one ever came. When Linda’s shift was over, she said she would take me. She took me to the restroom and baggage claim, where my things had already been removed from the carousel. Linda knew exactly where to go to retrieve them, and then she insisted on taking me outside to wait for my ride with me. She would not leave until my son got there! Linda is exactly the reason I fly Southwest exclusively. Many of your Employees have the same helpful attitude. Please recognize lovely Linda for her exceptional service and caring.”