“Yvonne really impressed me with her compassion and Teamwork today! While preparing for a Flight, we were made aware that a family with an autistic, special needs child would be traveling with us. Yvonne talked with the mother and discovered that she preferred to ride near the rear of the aircraft to be able to access the lavatory, and to control her son’s environment. Yvonne quickly adjusted the 3-zone weight and balance plan to accommodate the family and made sure that the ramp was notified of the changes. She pre-boarded the family and made sure they were comfortable. Her professionalism and competence made this a most enjoyable trip for the family, and for all of us working the aircraft. HEART STRONG!”