Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Just Like Magic

This was my second time working with flight attendant Christopher, and I truly believe he deserves a Spotlight if not more. Christopher started off his introductions to the Crew with formalities and a smile. Chris then asked me how many singles he had in his hands and, before I knew it, those single dollar bills had magically turned into 20s—just like magic! Chris is both a hard worker and a great Team player. Once the work was done, Chris put on his magic hat (figuratively speaking) and went up and down the aisle charming the Passengers with magic. Kids, teens, and adults all seemed so happy and entertained by Chris and his up-close magic—truly a skill and gift that comes with years of practice. We were all amazed and laughed, saying ‘you can’t get this kind of service on other airlines.’ Christopher is a perfect example of why Southwest is known for hospitality.

Gina V.

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