“A Customer came to the ticket counter with her belongings and her service animal. She explained that she had just flown in and was not able to walk long distances because of a disability. Her friend had left her car in the nearby airport Parking Lot, but they had not been able to communicate, so the Customer did not know where, exactly, the car was parked. Troy (who is temping in BLI right now) finished taking care of his Customer and, without hesitation, went outside looking for the car. He walked the entire parking lot looking for a car based on a description by the Customer. It was an older car that uses a traditional key, so there was no way to signal an alarm. And it was a grey car. Do you know how many grey cars are out there? Troy walked up and down, row by row, looking for that car. He finally found it parked near the airport exit. The Customer was so grateful that Troy took the time to look for her car so she was able to finally get home after a long journey. Thanks for always giving your best and going the extra mile for our internal and external Customers. Way to go Troy!!!”