Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Irreplaceable Goods

“I want you to know how proud I am to work for a Company that has such wonderful Cohearts. While working an inbound flight from MIA, a Flight Attendant informed me that a Passenger’s ball cap had been inadvertently tossed in the aft galley trash. The cap was very sentimental to the Passenger since it had belonged to his deceased brother. I immediately got on the radio to Provisioning and notified them of the gate and flight and requested that they please search the trash retrieved from there. The Provo Team including Nenette D., Roger A., Andrew R., and Mary Jane S. pitched in to look for the hat, and they did not give up. They dug through several trash bags several times until they had our Passengers’ hat. Y’ALL ROCK!!”

Karmen M.

Coheart

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