A few months ago, my family flew to SEA with stops in SLC and SMF. When we landed in SLC there was turbulence, and our 11-year-old son was very upset. We began getting alerts on our phones about snow squalls in the area, which made our son even more upset. The Flight Attendant said my son could chat with the Pilot while we waited, but he was so upset he didn’t want to get out of his seat. He asked me if we could get off because he didn’t want to fly. After the passengers had boarded, the Pilot came back to our seats to talk to our son. He introduced himself and said, “I have an 11-year-old son, and I promised him I would get home.” He explained he was watching the weather closely, and they would de-ice the plane. He also said he wouldn’t fly if it wasn’t safe, even if it meant he brought the plane back to the terminal and made everyone mad. My son felt so much safer, and so did the passengers who heard the conversation. Not only did we make it safely to SEA, the take offs and landings were the smoothest of our trip. It was so amazing and thoughtful of him to take the time to reassure our son. While we hadn’t flown Southwest for over 15 years, we had such a great experience, we will definitely fly Southwest again.