“An elderly gentleman, 92 I believe, became physically ill at cruising altitude–all over himself, his seat, and the forward lavatory. He was not in distress, just queasy. While he was in the lav, Cinda procured her own pajamas from her bag and assisted him with changing his soiled pants. She did so with the gentleman in the lav, away from the Passengers’ view, all while keeping the mood humorous and light. Once he was reseated, she began cleaning up-on hands and knees, multiple pairs of gloves, towels, and spray, acting like she did this on every flight, no big deal. She not only helped our sick Customer but cleaned the lav so it remained usable. She also comforted the gentleman’s daughter, assuring her that he was okay. The entire Crew assisted and kept us informed in the cockpit, asking to arrange for blankets and cleanup in DAL. It was a beautiful example of good old Southwest Teamwork. The gentleman exited the aircraft without difficulty, and Cinda gave him a big old Texas hug. I don’t think Cinda will see those pajama pants again! This was even more special for me, as this was my next to last SWA flight prior to retiring. I saw what made me want to be a part of this airline 38 years ago, and I am confident that Herb was smiling as this Crew did their work!”