Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Heart in Action

“On our flight from STL to MDW, we had a large group of young Customers in wheelchairs coming home from a tournament. The Ops Agent was completely overwhelmed by the amount of wheelchairs–as was I, as the A Flight Attendant. Fortunately, we had First Officer Matthew M., who was riding the jumpseat to work. Matthew went above and beyond! I can’t even remember how many Customers he pushed and helped on and off the plane with aisle chairs, and how many times he went down to the ramp to make sure the loading and unloading of the wheelchairs went smoothly, but it was a lot. Matthew is my Southwest Champion! Thank you, Matthew!”

Nike S.

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