The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Have An Iced Tea…Enjoy Some Flowers

I am writing to tell you about one of your Employees who went way above and beyond with Customer Service. On a trip last week to Arizona from Nebraska (via Denver), my young mother arrived in Arizona and realized she had lost her driver’s license. We were able to have her passport mailed to Arizona so she could travel back to Nebraska. The day after she arrived home, there was a card in the mail with my mom’s driver’s license, a packet of flower seeds, a Starbucks gift card, and a very nice handwritten note: “I’m a Southwest Flight Attendant! I found your license on the floor in the Denver Airport. I thought I would send you a note with your license and wish you a Happy Spring. Have an iced tea, enjoy some flowers…”

WOW!!! THANK YOU Southwest Flight Attendant Ronnie P! You and Southwest Employees are the reason our family always flies Southwest!!”

Jeffrey R.


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