Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Giving 110%

“Cheyenne, I know you don’t like the spotlight, but I need to say how much I appreciate you. Daily you continue to give 110%, and you recently went above and beyond to assist a stranded Crew. Here’s the story: When the Crew of six arrived in ECP after midnight, transportation was not available to the hotel. The hotel told them to call an Uber. They did and requested an Uber XL, but the car that arrived would fit only three Flight Attendants with their bags. They called for another Uber but received no response. Cheyenne was walking out to the parking lot to go home and noticed the Crew waiting for a ride. After hearing their story, Cheyenne offered to take them to the hotel—the Captain, First Officer, and a Flight Attendant. From where he lives, this trip was 50 miles out of his way. He arrived home at almost 2am. Cheyenne had been at work since 0930 that morning. You are an amazing asset to our Company and left an emotional impact on that Crew! I’m glad you are part of our ECP Team!”

Sharon T.

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