Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Finding Dave’s Wallet

“I would like to welcome the PHX Ramp and Supervisor Bill F. to the game of “Finding Dave’s Wallet.” My wallet has fallen out of my pocket in DTW (twice), SAN, CMH (returned by a Customer), and now PHX, always with contents intact. Why do I always lose my wallet? In sitting for hours on my hindquarters in the cockpit, my wisdom is to try to stay comfortable and use a front-pocket, slim-line wallet. While this sounds like a good idea, my long legs (which often must shoe-horn themselves to fit into the cockpit) say otherwise. My wallet works itself out of my pocket onto the floor, unbeknownst to me. In PHX, I had to maneuver over the power cord and tow bar in ways that resemble a yoga pose to fit into the nose wheel well for my preflight inspection-and my wallet snuck out in the process. When I noticed, I made a mad dash to my previous airplane, thinking it was in the cockpit, but no luck. I returned to my aircraft, resigned that it’s finally gone for good. Then comes Bill to save the day! My wallet was on the ground; Bill coordinated its return; and we left on time!”

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