“I would like to give a huge thank you to Jenny, Jordan, and Matt for making my flight today very special. When I boarded the flight, Jenny and I chatted, and I told her that I was a recently retired flight attendant for Delta. She congratulated me and introduced me to Matt and Jordan. Jenny was so attentive and engaging. I had not flown in over a year and had purchased a ticket to visit family in STL. I am so thankful that I chose to fly Southwest. Matt made a very nice PA acknowledging my retirement and congratulating me. They then presented me with a pretzel crown and a tissue cake. They also signed a nice certificate. It was SO touching, and they were so sincere. I never imagined my retirement party would be on SWA, but Jenny, Jordan, and Matt showed me the LUV that Southwest is famous for. Please thank them for me. They are very special and SWA is so lucky to have them representing their brand.”