“Greetings STL Airport! I would like to recognize Donna, who I believe is a Southwest Supervisor/Manager. I was about to catch a flight to Las Vegas Friday morning, when I realized I left my medicine bag in my car at the garage. I went to the lower level to catch a shuttle back to the Parking Spot when I realized no shuttles were running. Donna saw the frustration and PANIC ATTACK I was having, and she stopped to ask me what was wrong. Immediately, she turned around and said “Come with me, I will take you.” She was rushing in to work and took a chance on being late because she cared enough about a Customer to make sure they had their medicine for a very pleasant trip. This act of kindness deserves an ABOVE AND BEYOND THE CALL OF DUTY AWARD. She absolutely would not take the money that I offered. All she wanted was for me to get that medicine and catch that flight. Please find her and recognize her!”