Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Cold Hands, Warm Hearts

“During a winter storm in Dallas, several of the Ops Agents were given hotel rooms to avoid long and potentially dangerous commutes. After learning that we were housed at the same hotel, Rodney volunteered to take myself and another Coheart to work so we would not have to navigate the icy roads. He also prepped his truck to be warm for us to travel and got us there early as well as staved two hours after his shift to ensure I did not have to get transportation back to the hotel alone. The next day he did it again but got me to work on time which was two hours before his own shift.

Once we were able to drive safely two days later, he de-iced our cars and warmed them up. He then gave us extra winter tools (windshield cover & scraper) from his stash for our own use. Even after it was safer for us to drive our own cars, he insisted on following us close by to ensure we got to our destinations safely.”

Teresa B.

Coheart

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