The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

Southwest online rgb rev

Receive updates and the latest resources from the CCB Institute!

Can’t Disappoint the Grandkids

“I took my kids and grandkids on a vacation to Hilton Head. I flew into Savannah/HHI and accidentally left my granddaughter’s bag at the Savannah airport -which I realized after I had already arrived in Hilton Head Island, approximately 1 1/2 hours from the airport. I received a call from baggage claim alerting me about the luggage that was left behind. The person couldn’t have been more helpful and accommodating. His name was David D.. He offered to personally deliver the baggage to a town that was very close to where we were staying. It saved me a 3-hour round trip AND an embarrassing moment with my granddaughter! David went above and beyond the call of duty, and I was very appreciative of all of his efforts. Cheers to David and to Southwest Airlines for hiring People who actually care about Customer Service! Many thanks!”

Steve R.


Scroll to Top