Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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Book the Flight

“In April 2018, my wife of 26 years passed away suddenly from a rare heart condition. It was devastating and has been a difficult couple of years. Recently, my heart has been blessed by a serendipitous encounter with my high school sweetheart, Treva, whom I had not spoken to in over 30 years. The attraction and connection was almost immediate and our relationship continues to grow every day. The problem? She lives in Virginia and I’m in Colorado. We’ve traveled to see each other every 3 to 4 weeks but slowed down so she could focus on Physical Therapy school.

On September 24, I saw the Southwest notification about the companion fare promotion that would expire at the end of that day. After much dilemma, I decided not to book anything, nor mention it, so as not to add unnecessary pressure. That evening, when we were talking, she said she just opened a Dove chocolate and the inside of the wrapper there is always a saying. The saying on the wrapper that she opened only hours before we spoke told me all I needed to know. It simply stated, “Book the flight.” My visit with her in October was a spectacular time and I have Southwest (and Dove) to thank for that. Thank you Southwest!”

John T.

Customer

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