“Hi. A million thanks to Martha G., who cared enough to FedEx several bags of pretzels for our December 16 book club meeting when we discussed Flygirl by R.D. Kardon. You’re the best, Martha, and the reason why Southwest continues to be such a great company. Like so many employees, you do the little things that keep bringing customers back. Thanks again, Happy Holidays and lots of joy in the new year!”