“Cherie R. coordinated an amazing effort to track and return a lost iPhone to a grateful Customer. When the family told her their son had left his phone on their previous flight (they had changed planes in Nashville enroute to Raleigh-Durham), Cherie could have told them (appropriately) that she would share their information and, if found, the phone could be returned. Instead, she did some super sleuthing, was able to locate the phone (which was now in Philadelphia), and had it sent back to Nashville. Her last leg of the day was to Raleigh-Durham, and she was able to retrieve the phone in time to carry it with her and coordinate with the family to deliver it in person. There were a lot of obstacles and variables in this equation, but Cherie and Southwest made it work in true SWA fashion. Great job!”