“Prior to the start of his work day, Captain David M. learned from another Pilot that one of the Passengers on his upcoming flight had just suffered the tragic loss of her son. Even though he only had minutes before leaving for the airport, he had a local florist deliver an arrangement to him, and he was able to hand-carry the flowers to the grieving Passenger at the gate. He also saw to it that she was taken care of for her entire journey. Captain Dave has a huge heart and is always so kind to both external and internal Customers. He always goes above and beyond and is a great asset to Southwest Airlines. Never in my 21-year career at SWA have I ever had a Pilot do a jaw dropping super cool side shimmy dance onto the plane. He gave John Travolta a run for his money. I give the dance a score of 8.2 (a cartwheel would have made it a 9.7). I cannot say enough about how cool, funny, and kind he is. We knew right away he was on our side and had our backs. Oh, and Captain Dave paid for the entire Crew’s van tips! Not expected at all, but definitely appreciated. I hope the DEN Chief Pilot sees this because I think it warrants a paid 3 day trip off for Captain Dave! If our entire Crew loved him, I KNOW all Crews love him.”