“On my last trip, I left my phone in the row of the aircraft where I sat between flights. Even after several pages over the PA that a phone was found and for everyone to please check your stuff, it didn’t phase me because, of course, I never lose my phone. Well, after the next flight and going to our layover in BNA, I discovered I didn’t have it. Turns out, it was my phone all those PAs were about. On the way to the hotel, Sondra, without being asked to help, got to work locating my phone. Through her connections and contacts, we learned it was at the TPA Ops podium at the gate, and I could pick it up the next day. Without Sondra, I would have been without my phone for days, probably facing an arduous “lost and found” adventure. Yet during our ride to the hotel, because of Sondra, the loss of my phone and associated angst was fixed. This was a truly helpful, selfless act of kindness. She could have just sympathized and hoped that I get my phone back, but instead, she is the whole reason my phone was returned to me. I appreciate Sondra and her willingness to help me-a person she’d only met the day before. I look forward to working with Sondra again and sharing Hospitality with our Customers!