“I arrived for my 6:30am flight at the Austin airport at 5:30am. Upon getting dropped off, I discovered I left my cell phone in my son Ben’s cup holder. I was at the airport with no cell phone. I went on my laptop and retrieved my son’s cell phone number- but now I needed a phone. I saw a Flight Attendant from Southwest Airlines (and learned her name was Sharon). I talked to her about using her phone, and Sharon called my son Ben. But it didn’t stop there. She made arrangements to meet my son at the drop off location. I went in line, got my boarding pass, and checked my luggage. When I was done, there was my son Ben with Sharon! I got my phone, and I thanked Sharon for going above and beyond her job. And here’s the thing: My flight was on American Airlines. That did not matter to Sharon. She was an angel. Thank you Sharon and Southwest Airlines for having People like Sharon who are angels in time of need.

She made my morning!”