The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

Southwest online rgb rev

Receive updates and the latest resources from the CCB Institute!

An Old Book and Apron

“This past Sunday I had an overnight stay for the first time in Boise (my new favorite city). I was working as an originator Monday morning when one of the other Flight Attendants turned in my apron and book thinking it was from the Crew the night before. I called upon landing to notify BOI that those were my items. Upon first glance, it looks like an old book and an apron – not much value. On that Sunday morning, I had thrown the book in my bag to read on the longer legs of the three-day trip. When I first opened the book, my aunt’s name was written inside. Her book had somehow gotten to my house. On the first day of the trip, I had a plane change and was walking to my new gate when my phone rang. It was my cousin. My aunt had passed away that morning. I was so happy to have her book because it felt like a sign from her or something. So when I lost it the next day, I was really upset. Receiving the book and apron in the mail today made me so happy! I just wanted to thank you and your staff for going the extra mile for something that doesn’t seem important, but it is. Thank you so much for returning my book-oh yeah, and my apron!”

Karen G.

Customer

Scroll to Top