“Susan is unbelievable! I pre-boarded a flight from ABQ to PHX due to a knee injury. I asked Susan if she could direct me to a seat that would allow me to extend my right knee during flight. She was so professional and friendly; she seated me in the front row and allowed my husband to sit with me. We were so grateful for her suggestion. Two minutes later, she arrived at my seat with a bag of ice for my knee. I was shocked. That ice was so helpful! I have to admit I get a little misty just thinking about her kindness. She managed to greet every Passenger, answer questions, and still found time to anticipate the needs of a Passenger with messed up knees! And that’s not all–when it was time to deplane, she handed me a new bag of ice to use during my layover! Good grief, SWA has an extra pair of wings-angel wings-when Susan is onboard! Please let her know that we send our thanks and appreciation for her kindness! She is a true mensch (good human)!”