Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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An Angel in the Air

I was on a flight from RDU to BWI, and it was an extremely bumpy ride the entire trip. Luckily, it was only 40 minutes. I’m not the most experienced flyer, and I usually travel with my husband. This is trip, I was on my way home from visiting my father who is not doing well, health-wise. I was so nervous and really scared. A few minutes into the flight, the sweetest Flight Attendant handed me tissues, and then she sat in the row right in front of me and extended her hand around her seat to hold my hand. I cannot tell you how amazing she was, and how comforting it was for me when she took my hand. Then! A bit later, she comes to sit right next to me in the middle seat. She took my hand again, and just started talking to me to keep my mind at ease, and she kept reassuring me everything was okay, and it worked. I was still very nervous, but having her next to me made all the difference in the world! I was just so mesmerized that she did this for me. She truly is an angel! Anyone who gets to fly with her will be the luckiest person around! She went completely above and beyond her duties! Please give her my best and a HUGE hug!



Deb K.

Customer

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