Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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Happy Birthday to Colleen C. Barrett, founder of the Institute for Cultural Excellence & Customer Service

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The Colleen C. Barrett Institute for Cultural Excellence & Customer Service

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All in a Day’s Work

“On February 23, Ben, you WOWed your Provo Family by purchasing and cooking a “summertime feast” of hamburgers and hot dogs. Let’s count all of the ways you contributed on this day. 1) You worked all of your assigned flights for the shift; 2) assisted a Team Member by working one of their flights; 3) provided a guide assist for a Coheart at a congested gate; 4) and closed out your truck for a great PM turnover. Then, 5) you walked by the Provo propane grill and stared at it; 6) decided at that moment to treat your peeps; 7) created a menu in your head; 8) went to the store and purchased EVERYTHING; 9) cooked all the meat on the grill; 10) brought awesome side dishes, like cheese, chips and red velvet cupcakes, and it doesn’t stop there. 11) You set everything up in the breakroom for your peeps to enjoy; 12) made sure everyone had plenty of food; 13) cleaned up at the end of the night, leaving absolutely no doubt that 14) YOU ARE THE HOSPITALITY CHAMPION! Thank you for being one awesome Coheart!”

Kieran D.

Coheart

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